Welcome to West Norwood Florist’s online flower delivery service. These Terms & Conditions outline the agreement between you, the customer, and West Norwood Florist for all orders placed through our online shop. By accessing or using our website and services, you agree to comply with and be bound by these Terms & Conditions. This policy applies to all customers based in West Norwood and neighbouring areas.
Placing an Order: To ensure a smooth online flower delivery service in West Norwood, customers can browse our selection of fresh flowers and bouquets, add items to their cart, and proceed to checkout. Accurate recipient and delivery information are required, as errors may cause delays or failed deliveries. Please check all order details before confirming your purchase.
Order Confirmation: Once your order is successfully placed, you will receive an order confirmation summarising your chosen products, delivery details, and total cost. This confirmation signifies acceptance of your order. However, all orders are subject to availability and may be declined at our discretion. In the event that an item is unavailable, we will contact you to offer a suitable alternative or a prompt refund.
Amending Your Order: If you wish to make changes to your order (such as updating delivery details, changing card messages, or modifying the bouquet selection), please get in touch as soon as possible. We will do our best to accommodate your request, but changes may not be possible if the order has already been prepared or dispatched for delivery.
Accepted Payment Methods: West Norwood Florist accepts payment by major debit and credit cards via our secure checkout system. All payment information is processed securely to protect your personal and financial details. Full payment is required at the time of ordering and must be received before your flowers are dispatched for delivery across West Norwood or the surrounding area.
Pricing and VAT: All prices listed on our website are in pounds sterling (£) and include VAT and standard packaging. Delivery charges are calculated separately and shown before final checkout. We endeavour to keep our prices up to date, but reserve the right to amend prices at any time without prior notice. Where pricing errors occur, we reserve the right to cancel impacted orders and offer a refund.
Cancelling Your Order: Should you need to cancel your order, please notify West Norwood Florist as soon as possible. As most orders are prepared and dispatched promptly, cancellations must be requested before the floral arrangement has been created or sent out. If the cancellation request is received in time, we will provide a full refund. If the flowers have already been made or dispatched, cancellation and refund may not be possible.
Returns and Non-Delivery: Due to the perishable nature of flowers, returns are generally not accepted. However, if you are dissatisfied with the condition of your delivered flowers, please contact us promptly with photographic evidence, and we will assess your case individually. In the rare event that your order is not delivered due to an error on our part, we will offer a replacement or a full refund.
Quality Concerns: We take pride in the quality of our arrangements. Should you have any concerns about your order’s freshness or condition on arrival, contact us within 24 hours of delivery so we can address the issue appropriately.
Delivery Areas: We offer online flower delivery throughout West Norwood and surrounding areas. Please check the delivery section on our website during the ordering process to confirm that we can deliver to your selected postcode. Delivery outside West Norwood may incur additional charges, which will be indicated at checkout.
Delivery Times: While we make every effort to deliver your flowers on your chosen date, delivery times are approximate and cannot be guaranteed. Deliveries are usually made Monday to Saturday during business hours. We do not offer specific time slots unless explicitly stated.
Recipient Not Available: If the recipient is not in when we attempt delivery, our driver will follow your specified instructions (where provided), leave the flowers in a safe location, or with a neighbour. If neither is possible, a calling card will be left with details on how to rearrange delivery or collect the flowers. Please ensure delivery information is accurate to avoid delays.
Freshness and Stock Variation: Due to seasonal availability, some flowers or colours displayed on our site may not always be available. In such cases, we reserve the right to substitute with flowers of equal or greater value and similar style, ensuring your bouquet maintains its intended look and feel for your West Norwood online flower delivery.
Exclusions: West Norwood Florist is not responsible for any indirect, consequential, or special losses arising out of, or in connection with, the use of our website or delay/failure in delivery beyond our control, such as extreme weather events or incorrect recipient details supplied by the customer.
Limits of Responsibility: We guarantee to deliver your flowers in excellent condition, prepared with care. Our total liability to you for any claim arising from an order, whether in contract, negligence, or otherwise, is strictly limited to the purchase price paid for the flowers or arrangement in question.
Information supplied during the ordering process is used solely to process and fulfil your order, as well as to communicate order updates. We adhere strictly to all applicable data protection legislation and do not share your details with third parties except where necessary for delivery purposes.
All content, images, and flower arrangement designs displayed on the West Norwood Florist website are protected under copyright law. No content or images may be used, copied, reproduced, or distributed without explicit permission from West Norwood Florist.
We will not be liable for any failure or delay in performing our obligations where such failure arises from events beyond our reasonable control (including but not limited to acts of God, strikes, adverse weather, or disruptions in transportation).
West Norwood Florist reserves the right to update or amend these Terms & Conditions at any time to reflect changes in our practices or legal obligations. Any such changes will take effect when posted on our website. Continued use of our online services and flower delivery in West Norwood constitutes acceptance of the revised terms.
These Terms & Conditions, and any contract between you and West Norwood Florist, shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the English courts.
Entire Agreement: These Terms & Conditions constitute the entire agreement between you and West Norwood Florist regarding online flower delivery and replace all prior agreements and understandings.
Severability: If any provision of these Terms & Conditions is held invalid or unenforceable, this shall not affect the validity or enforceability of the remaining provisions.
No Waiver: Any waiver of any provision of these Terms & Conditions shall be effective only if in writing. Failure to exercise any right or remedy under these terms does not constitute a waiver of that right or remedy.
These Terms & Conditions apply to all customers purchasing online flower delivery from West Norwood Florist in West Norwood and the surrounding areas. By placing an order, you confirm your acceptance of these full Terms & Conditions and confirm that you are at least 18 years old and legally capable of entering into binding contracts.
We thank you for choosing West Norwood Florist for your online flower delivery across West Norwood and the local community.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in West Norwood, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near West Norwood.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
