At West Norwood Florist, we take pride in delivering only the freshest flowers to the households and businesses in our local community. As a trusted local florist, every bouquet is hand-prepared with care, ensuring stunning arrangements and optimal freshness upon delivery. Our fresh Flowers guarantee means you can always expect vibrant, long-lasting blooms when you order from us in West Norwood.
We package and handle each order attentively so your flowers arrive in perfect condition. If your flowers or floral arrangements arrive damaged, wilted, or not as described, please notify us as soon as possible on the day of delivery. For a swift resolution, keep the flowers and original packaging for inspection or collection. We may request a photo to help us address the issue effectively.
Your satisfaction is our utmost priority. We guarantee that our flowers will remain fresh for a minimum of five days from the date of delivery, provided they are cared for following our flower care instructions. If your flowers fail to meet our freshness standard within this window, please get in touch with us promptly so we can review and resolve your concern.
If your order has arrived damaged or does not meet our freshness guarantee within the five-day window, we offer the following options:
Refunds are processed back to the original method of payment. Please allow a few working days for the refund to be reflected, depending on your payment provider.
We value all feedback and are committed to resolving any concerns swiftly. If you are unhappy with your experience or the quality of your flowers, please contact us within 24 hours of delivery wherever possible. Provide as much detail as possible, including your order number, photos of the flowers or packaging, and a description of the issue. Our team will assess your complaint thoroughly and aim to reach a fair resolution promptly.
As a local, community-focused West Norwood florist, your satisfaction is our priority. Our reliable service, combined with our fresh Flowers guarantee, means you can trust us to deliver beautiful blooms for every occasion to homes and businesses alike. Thank you for choosing West Norwood Florist as your trusted flower supplier.
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