West Norwood Florist is dedicated to providing an accessible and enjoyable online experience for all our customers in West Norwood and the surrounding areas. We firmly believe that everyone should be able to browse, select, and order beautiful floral arrangements with ease, regardless of ability. Accessibility is at the core of our commitment to customer service, and this statement highlights the measures we take to achieve an accessible website for everyone.
Our website has been designed and developed following the internationally recognized Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level. Adhering to these guidelines ensures that our website is perceivable, operable, understandable, and robust for people of all abilities. We undertake regular reviews and updates to our online shop to maintain this standard and to address any feedback from our valued customers.
West Norwood Florist recognizes the importance of making our site usable for people who rely on assistive technologies, including screen readers. Our site content and structure are carefully designed to be compatible with major screen readers. This includes the appropriate use of headers, lists, labels, and image alt text, so that everyone has equal access to the information and services provided.
Our website features a high contrast design option and clear, legible fonts to support customers with visual impairments or reading difficulties. All text is presented in contrasting colours with backgrounds to assist those with low vision or colour blindness. Navigation elements and important buttons are easy to identify, ensuring the flower shopping experience is smooth and stress-free for everyone in West Norwood.
We are committed to the principle of continuous improvement. Accessibility features and tools are regularly reviewed in response to technological advances and user feedback. If you experience any issues accessing information, navigating the site, or completing an online order at West Norwood Florist, we encourage you to contact us with details of the problem. Your feedback is invaluable and helps us serve the needs of all West Norwood customers more effectively.
Should you encounter an accessibility barrier on our website or require assistance when placing your order, please get in touch with the West Norwood Florist team. Our staff are trained to support customers with a range of needs, and we are always happy to assist. By working together, we ensure that every person in West Norwood can experience the joy of shopping with West Norwood Florist—online, conveniently, and without limitations.
Accessibility is an ongoing effort at West Norwood Florist, and we see it as essential to providing the best service to our community. We are committed to making sure all West Norwood customers can order from us online with ease, comfort, and confidence. Thank you for being part of our inclusivity journey.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
